Before your organisation goes live with Alleo, we recommend completing a short configuration step with your IT team. This ensures that activation emails and support communications reach your employees without delay from day one.
What to do
Add the following Alleo domains and addresses to your organisation's allowed senders list. This prevents your email security platform from blocking or quarantining Alleo emails when they first arrive:
@alleo.nlalleo.intercom-mail.eu
💡 alleo.intercom-mail.eu is a subdomain used by Intercom, our support platform, to route automated emails. It behaves as a separate sender and must be whitelisted in addition to alleo.nl.
Why this step matters
Email security platforms, particularly Microsoft 365, Exchange Online, and third-party filters like Mimecast or Proofpoint, quarantine email from unfamiliar domains by default. Because Alleo is a new sender for your organisation, its emails are at risk of being blocked on first contact.
Whitelisting in advance means your employees will receive their Alleo activation emails immediately when the rollout begins, with no IT intervention needed after the fact.