Preparing your email environment for Epassi

Before your organisation goes live with Epassi, we recommend completing a short configuration step with your IT team. This ensures that activation emails and support communications reach your employees without delay from day one.

Add the following Epassi domains and addresses to your organisation's allowed senders list. This prevents your email security platform from blocking or quarantining Epassi emails when they first arrive:

Email security platforms, particularly Microsoft 365, Exchange Online, and third-party filters like Mimecast or Proofpoint, quarantine email from unfamiliar domains by default. Because Epassi is a new sender for your organisation, its emails are at risk of being blocked on first contact.

Whitelisting in advance means your employees will receive their Epassi activation emails immediately when the rollout begins, with no IT intervention needed after the fact.