What is a one-off benefit?
A one-off benefit is typically a voucher you can purchase as many times as you like, as long as your budget allows you to. For example, UberEats or Pathé voucher.
How can I get a voucher?
To get a voucher follow these simple steps:
Go to the Alleo app
Click on the benefit your are interested in and read "How it works" section
Select the value of the voucher you would like to get
Confirm selection
Your budget is now deducted and voucher code is sent to your email address known to Alleo
Can I save up budget for one-off benefits?
You can save up your budget for one-off benefits.
Please note that the "save up" limit is determined by your employer and in some cases it is capped to a certain # of months.
My voucher does not work. What should I do?
If you received a voucher code that does not seem to be working, please check the following:
Double-check if your voucher needs to be redeemed first.
Make sure that there are no spelling mistakes or extra space between characters.
Check voucher/gift card T&C on the website where a voucher is being used. T&C varies per partner.
I purchased a voucher, but I don't want to use it anymore.
Before you purchase a voucher, check if you can use it in your country/region. Please also read T&C to ensure that vouchers can be used for the service you need.
We usually do not offer voucher refunds unless there is a special case or issue.
View THIS article to see if you are eligible for a refund.
If you can't find the answer you are looking for here, feel free to reach out at alleo@support.nl