We understand that circumstances may change, and you may need to cancel a benefit. To ensure a hassle-free cancellation process, we have provided specific instructions within the Alleo app for each benefit.
*Note that you can only cancel the benefit within the specified cancellation period. The cancellation period is typically mentioned in the benefit details.
Here's how to find benefit cancellation instructions:
Open the Alleo app and navigate to the benefit you wish to cancel.
Locate the cancellation instructions within the benefit "How it works" section.
Carefully follow the provided instructions step-by-step.
By following these instructions, you can ensure a smooth cancellation process and prevent any incorrect deductions from your budget. It's important to note that the cancellation flow may vary depending on the specific benefit you wish to cancel.
In cases where you need to cancel a benefit directly with the partner, please be aware that your budget will be refunded with a one-month delay. We understand that sometimes you may want a refund sooner, and in such instances, we are here to help. In this case you can reach out to our support team via the app chat with the cancellation date confirmation.